Joanne Conroy, MD

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February 26, 2018

Dartmouth-Hitchcock Medical Center

Demonstrating Leadership: A “Never Event” Can Show Who The Real Leaders Are

It was on a beautiful sunny afternoon in September, my sixth week on the job as CEO and President of Dartmouth-Hitchcock – a health system based in Lebanon, New Hampshire — when the pastoral innocence of our small community was shaken. On that Tuesday, September 12th at 1:24 pm, a middle-aged man walked into ICU room 17 of our medical center to see his ...

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